+1 857 919 5559

Privacy Policy for Boston Best Limo

Effective Date: 1/1/2026

At Boston Best Limo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book our services, visit our website, or interact with our staff.

1. Information We Collect

To provide premium transportation services, we collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, and physical addresses (pick-up and drop-off).

  • Payment Information: Credit card numbers and billing addresses (processed securely through our payment gateway; we do not store full card numbers on our local servers).

  • Travel Details: Flight numbers, itinerary details, and special requests (e.g., child seat requirements or beverage preferences).

  • Usage Data: IP addresses and cookies from our website to improve your browsing experience.

2. How We Use Your Information

We use your data strictly for business purposes, including:

  • Reservations: To confirm, schedule, and execute your transportation.

  • Communication: To send booking confirmations, receipts, and "driver arrived" notifications via SMS or email.

  • Safety: To verify the identity of passengers and ensure secure payment processing.

  • Improvement: To analyze service trends and enhance our customer experience.

  • Marketing: To send occasional promotions or newsletters if you have opted-in (you may unsubscribe at any time).

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share information with:

  • Service Providers: Trusted third-party vendors who assist in operating our website, processing payments (e.g., Stripe, Square), or dispatching software.

  • Legal Compliance: If required by law, we may disclose information to comply with legal processes or protect the safety and rights of our company and clients.

4. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data during transmission.

  • Secure Access: Only authorized employees with a "need-to-know" basis have access to your personal booking details.

  • Payment Security: We use PCI-compliant payment processors to ensure your financial data is handled safely.

5. Your Rights and Choices

You have the right to:

  • Access/Update: Request a copy of the personal data we hold about you or ask us to correct inaccuracies.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" or contacting us directly.

  • Data Deletion: Request that we delete your personal information, subject to legal record-keeping requirements (e.g., tax records).

6. Cookies

Our website uses "cookies" to enhance your experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of our online booking tool.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The "Effective Date" at the top will indicate when the last changes were made.

8. Mobile Messaging & SMS Communications

If you provide your mobile phone number to Boston Best Limo, you agree to receive service-related text messages (SMS), such as booking confirmations, "Driver Arrived" notifications, and receipts.

  • No Third-Party Sharing: We value your privacy. Mobile information/phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal data (excluding text messaging originator opt-in data and consent) will also not be shared with third parties.

  • Opt-In: By providing your phone number during the booking process or via our website, you are giving express consent to be contacted by us via SMS.

  • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number you received the message from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@bostonbestlimo.com.

  • Frequency & Rates: Message frequency varies based on your usage (e.g., one text per booking update). Message and data rates may apply.

8. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

info@bostonbestlimo.com           +1 857-919-5559               66 Harvard Ave, Boston MA, 02134